AI agents and transparency
How our agents behave, so your customers know what they are talking to.
1. The agent says it is an AI
At the start of a call or chat the agent tells the person that it is an AI assistant.
2. A person can take over
The agent hands the conversation to a person when asked, and when it cannot help.
3. Recordings and consent
Recording is only used after the caller is informed, and as agreed with the business that uses the agent.
4. What the agent does not do
The agent does not give legal, medical or financial advice, and does not give binding prices unless the business has approved them in its settings.
5. Report a problem
If an agent said something wrong, write to us and we will look into it.